Hello @FeastHQ,
Thank you for reaching out. We understand how frustrating this kind of geocoding issue can be, and are happy to help improve the situation wherever possible.
For this order our logs show the input address as “Flat 4, St Peters House Oakley Crescent EC1V1LQ, London, UK” which geocoded to “108 Bethune Road, N16 5FD, London, The United Kingdom”.
It seems the culprit of the address mismatch is the flat details “Flat 4” which when omitted give the correct geocoding result.
We have seen this issue before and have written the following UK Best Address Practices to help reduce such occurrences. We’re aware though that it be not a simple task to split this kind of address part out of the address that you send to us. Do you think it would be feasible in your systems to omit the additional address details or first address line?
We would be happy to discuss with you further in a call this possibility and other potential options to improve the geocoding issues you’ve experienced.
In terms of the refund and support, we will check internally on the policy and potential improvements regarding this and come back to you as soon as possible.