Good afternoon Stuart team,
I hope you can help me with the below.
I have one customer that does not receive his Just Eat orders, as these seem to go to an address unrelated to him.
The orders: 1314746464, 1305876207 and 1295056392 have experience the same issue.
The customer’s address is 14 Embassy Court, Lansdown Road, Sidcup, Kent DA14 4EW.
However, the orders have gone to this address instead: 190 Court Road, London, SE9 4EW.
As you can see, all these orders share is the last 3 digits in the post code.
When speaking to the customer, he provided this feedback: "the driver showed me what the wrong address looks like in his app and its seems that the drivers get given 2 addresses for my order, one is the unknown address and then there is a drop down in the drivers app underneath this unknown address which when pressed produces a dropdown with my address on it.
The seems like a technically issue, either with the just-eat app that the drivers use or somehow you have a corrupted entry in the database the looks up the order address for my account."
Are you able to assist me with this matter? Or are you able to direct me toward whoever handles issues with the app that the drivers are using?
I would appreciate a swift response on this one, as unfortunately the customer has been going around in circles since June…
Many thanks in advance,