I apologise for my tone, but I have spent FAR too much time trying to get a refund for this, and I’ve now been redirected here. Literally it’s about an hour of my time so far doing this.
This relates to order: 183561036
Customer inputs correct address infomation in the normal way, which is sent to you via API, as has happened for the past 3+ years.
However, as sometimes happens, there’s a mapping issue (despite all address details being correct) which means when the task is automatically created at your end, it goes to a completely different address, some 3/4 miles away.
Customer enters address details as: EC1V1LQ, Flat 4, St Peters House, Oakley Crescent
Stuart job creates this address: 108 Bethune Road, N16 5FD, London
That’s it, that’s what happened. And yes this is the third time, and third place i am writing to Stuart about this, and we’ve had no acceptance of fault, no offer of a refund.
The support these days is AWFUL.
Obviously glitches and bugs are present in every system, no matter how good. But to make it this hard to HELP YOU get better, is a total shambles.
Ultimately we’ve been charged £30.78 for this delivery. That’s BEFORE the food price we’ve lost. So a chilled £80+ including the food. And i’m still here, writing this all out again.
I’m sorry but no wonder the app reviews are pitiful, when the app itself is actually really good. The support / feedback / quality is really letting you all down.
I look forward to your respone.