Hi @JeromeChauveau,
Thanks for your kind words!
Unfortunately it is not yet possible to configure the bots on your side.
If no driver has taken the delivery, the job will be expired
and the delivery will be cancelled
. More information about expiration here: No driver found. When will my order expire?
To simulate other behaviours like courier accident or end-customer not reachable we can plan a call to simulate these together. We usually test these cases in a Go-live call before you go to production.
Feel free to ask in this forum if you have any technical question