SSL certificate problem for sending webhooks


We are aware of the issues resulting from the expiration of root CA certificates provided by Lets Encrypt. Indeed, the company that generates the SSL certificates has had a deficiency that prevents us from sending the webhooks in our Sandbox and Production environment. We are working internally to mitigate the impact.

We will keep you posted.


We are aware that this issue persists where some of our integrators are unable to receive webhook updates. Please note that jobs can still be created successfully and can be tracked through your dashboard account.

Our teams have been working on a fix which we expect to be deployed tomorrow.
We will continue to provide updates as the situation evolves.

We apologise for the inconvenience caused.

1 Like

Today at 5 AM UTC we have deployed some changes in our infrastructure aiming to resolve this issue.

We are currently monitoring the impact of the fix.


After monitoring the fix for more than 24 hours, we confirm that the issue is completely resolved. Thanks for your patience.