Sandbox - How to trigger and test Package Returned webhook in sandbox env

Hi there

I would like to know how I would approach testing the webhook package_returned. I cannot seem to trigger this myself or am I missing something?

Any help would be greatly appreciated

Thank you

Hi there,

Thank you for reaching out via the community forum.

You can test the returning webhook via our sandbox dashboard. Here are the steps to follow:

  1. Subscribe to the webhook topic “package_returning” via your Sandbox account settings
  2. Configure the testing scenario as follows:
  • Select “Return Delivery” in the Scenario drop-down
  • Select a cancellation reason in the Reason drop-down. This value will be included in the payload of the package_returning webhook

  1. Create a delivery.

You’ll receive a package returning webhook on webhook endpoint configured in your account settings.

Please let me know if you have any further questions.

Best,
Tasnim