Sandbox block at searching step

Hi,
During these two days, i am trying to create a job on Sandbox, but Sandbow never catch a driver ?

All the job still expired

before the [post request - create a job]
i check if [psot request- validate job] return valid!
so the data it’s seems to be correct.

but today never catch a driver.

And i have no idea ?

Hi there,

Sorry to hear you’re experiencing these issues - I can see the jobs created under your account in Sandbox, we’ll investigate what’s happening with these and get back to you as soon as we can.

James

Today, same problem.

I am relaunching a delivery request test phase.
I check my sent items,

Feedback from :slight_smile:

  • request a job pricing = ok
  • validate Job parameters = ok

the job this create well, I find it in sandbox, in scheduled for
(a removal at 09:45, for example).
At 9:30 am the search starts correctly I have a weebhook and when I check my job it is in search. then it gets stuck at this point. and finally around 10:00 am it switches to ‘Expired’
No additional information, not even a webhook for the latest status

Many apologies for this - yes, we’re still investigating the problem.

Thank you for the detailed description as well - to confirm, I don’t believe there are any issues with the content of your job requests, but we’re figuring out why they aren’t getting processed as we would expect.

I tried to create ‘base’ jobs directly on the sandbox with the same results.

Good news - everything should be working as expected now. Please try your scenarios again and let me know if you’re receiving the relevant updates.

Thanks for your patience here

Hi, We are also facing the same issue “Sandbox block at searching step” in sandbox environment. Could you please check my account (it@bravvura.com)

Hi @munchado,

Thank you for posting and providing your account information. From what I can see, your jobs from yesterday where all delivered, there are some jobs in searching for today but these are scheduled for the future, 11:30am. I will keep an eye to see if these scheduled orders are assigned automatically closer to the time as we’d expect.