No sandbox webhooks being received

Q&A
1

Hi,

I’m creating orders in the sandbox via the API fine, and they show up in the dashboard - but no webhooks are received.

The endpoint is 100% working and has been tested - can you confirm sandbox webhooks are being sent please???

2

The API account is my email address;

API Username:

emailnadz@gmail.com

3

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I am sending test payload to the same address I have specified in the sandbox - but get nothing from your system.

4

Hi,

Let me check your account and see what has happened. In general, I have just tried an example and received webhooks successfully, so there may be a specific issue.

5

Okay, thank you. I mean, the endpoint is active, it will accept any dynamic JSON - I have repeatedly tested it so perhaps there is something I am overlooking…

Thanks

Nadav

6

Thanks Nadav,

I can see the errors from our side - let’s pick this up over email as we could get into a fair amount of technical detail here - is the address you’ve provided above the best way to reach you? Or alternatively could you send a direct message with the address you’d like to use for further comms?

James

7

That’s fine, yep it’s emailnadz@gmail.com - the same email as registered here.