We’ve had issues with address accuracy on some specific ones, the message I’ve received from our support staff is as follows:
A few occurrences of customers who have put their full address into iBe, but it isn’t being translated through to Stuart - Stuart seems to pick the nearest one, which often doesn’t include the building/house number, and quite often is the wrong postcode.
Having rescheduled several of these, the Stuart system literally won’t allow me to choose the correct address, so I’m thinking this is an issue with the Stuart system rather than ours.
However, this most recent order, from [REDACTED], has come through, and the customer has said she used a pre-saved address, which she has not had issues with in the past.
Obviously I can’t post the addresses here due to privacy reasons, how would I get these across to you guys for debugging?
Thank you Daniel. From my understanding, I will have to contact my Stuart account manager to activate this but I guess also my delivery platform provider (which pass via API orders onto Stuart) to make some changes on their side too? This is FlipDish.
Uk best practice gives the exact issue we are having i.e. flat number not showing therefore should be placed in the comment section. While, we can do this when we manually request driver from Stuart dashboard, how could we make sure this happens when orders are automatically passed via API from FlipDish to Stuart? Should they make some changes on their side?
Hello Henry, could you confirm you managed to reach Stuart integration for this issue? If so, could you please let me know the contact you have at FlipDish for this matter? So i can make sure my account manager at FlipDish reach them out too. Feel free to send me private message if you wish to.