I cant link Shopify to Stuart, please help!

I keep hitting this point when connecting the carrier to shopify, it simply doesnt recognise Stuart.

I do need Stuart for on demand delivery, please help :slight_smile:

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Hi Sunny,

Thank you for contacting our support team.

Have you followed and completed all the steps on this guide and video?

On your screenshot I can see you have unsaved changes, could you please check if this could cause Stuart not to come up? What are the messages highlighted in yellow behind the rate window?

Kind regards,


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Hi! Iā€™m having the same problem and I already checked and I have everything in order. Please help!!


Hello @Christine,

I have a few questions to help you solve your issue:

What type of Shopify subscription do you have?
Do you have the CSS feature?
For which zone are you trying to set shipping rates?
In the screenshot, I see that 2 shipping rates have already been defined. Which are they?

Thanks :raised_hands:

Hi! thanks for the answer

I have Basic Shopify,
Yes I have the CSS feature,
The zone is Madrid, Spain,
The rates I have already defined are in the following screenshot.


Hello @Christine,

Thanks for your reply.

Could you please remove any invalid or deactivated addresses, if there are any, and then perform a check?

Thanks in advance :raised_hands:


I have only one address validated and activated.

Thanks for you reply!

Hello @Christine,

Thank you once again for your reply.

Could you please get in touch with apps-support@stuart.com?
Our team there will be able to look into this further.

Sorry for the back and forth.


Ok, I will! thank you for your time!

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