Can't create job with API because PAYMENT_DECLINED

Debugging & Troubleshooting
1

Hi.

I went through the quick start.

And so now I have an account in the Sandbox environment, and have set up a payment method for testing purposes (as described in the quick start).

I can fetch my Bearer token easily, so I know my account is recognized.

The problem is, when I try to create a job via the API (/v2/jobs POST), I get the following in return:

{
    "error": "PAYMENT_DECLINED",
    "message": "The payment was declined"
}

I tried several testing cards from this link and none of them work.

I also sent a message in the chat to the Sandbox help centre, but that was already six days ago, and I have yet to see any response.

Am I doing something wrong? If so, what?

If not, is it possible for someone from Stuart to contact me?

Thank you in advance to everyone who will help.

2

hello @sander.localtomorrow

Thank you for reaching out to us! I have updated the settings for your Sandbox account and the credit card is no longer required. Please try one more time to submit the Job.

Thank you

3

@Magdalena
Thank you very much for checking! It seems to be working now.

Just an extra question:
Is this an issue that could possibly return when we want to go live with our Stuart implementation? Or do I not need to worry about this?

4

@sander.localtomorrow happy to hear!

You should be able to add the credit card to the Production environment, otherwise, please reach out to your commercial point of contact.

5

@Magdalena Thank you!