Can't create job with API because PAYMENT_DECLINED


I went through the quick start.

And so now I have an account in the Sandbox environment, and have set up a payment method for testing purposes (as described in the quick start).

I can fetch my Bearer token easily, so I know my account is recognized.

The problem is, when I try to create a job via the API (/v2/jobs POST), I get the following in return:

    "error": "PAYMENT_DECLINED",
    "message": "The payment was declined"

I tried several testing cards from this link and none of them work.

I also sent a message in the chat to the Sandbox help centre, but that was already six days ago, and I have yet to see any response.

Am I doing something wrong? If so, what?

If not, is it possible for someone from Stuart to contact me?

Thank you in advance to everyone who will help.

hello @sander.localtomorrow

Thank you for reaching out to us! I have updated the settings for your Sandbox account and the credit card is no longer required. Please try one more time to submit the Job.

Thank you

Thank you very much for checking! It seems to be working now.

Just an extra question:
Is this an issue that could possibly return when we want to go live with our Stuart implementation? Or do I not need to worry about this?

@sander.localtomorrow happy to hear!

You should be able to add the credit card to the Production environment, otherwise, please reach out to your commercial point of contact.

@Magdalena Thank you!