Hi,
We have a problem in Production, with the APIs but also directly on the dashboard.
We need to deliver to this address: “279 Avenue Georges Pompidou, 06220 Vallauris, France”.
For unknown reason Stuart is unable to pickup or deliver in this street. It’s OK in all the adjacent streets, but Stuart refuses this particular street. Yet there’s nothing special about this street.
Can you explain us why?
Hello,
Currently this address is unfortunately outside of our delivery area. You can check it by requesting our Validate address endpoint which will return you the following error:
{
"error": "OUT_OF_RANGE",
"message": "This location is out of range"
}
Alternatively you can also request or our zone coverage endpoint to get our delivery area in a geojson format. Doing so you can see the address is a bit outside of our zone which explains why we are not accepting it but accepting adjacent streets.
Hope it helps,
Best Regards
OK, but in this case, why can I choose on your dashboard the address “22 Avenue de Cannes, 06160 Antibes, France” as pickup ? It’s even more outside the delivery zone.
It’s like there is a delivery zone on Antibes opened only for the dashboard but not available on the APIs? Do you confirm?
Hmm, no I can confirm that “22 Avenue de Cannes, 06160 Antibes, France” is within our delivery zone, you can check it with the above methods.
The Validate address endpoint is returning
{
"success": true
}
And you can see it falls inside the zone you can get via Get zone coverage. Best way to see it is to copy paste the result geojson to http://geojson.io/
Here is our geojson representing our delivery zone for Antibes as of today
{
"type": "FeatureCollection",
"features": [
{
"type": "Feature",
"geometry": {
"type": "Polygon",
"coordinates": [
[
[
7.093735,
43.609564
],
[
7.083646,
43.606992
],
[
7.082858,
43.598989
],
[
7.08661,
43.58977
],
[
7.087395,
43.577256
],
[
7.087307,
43.571696
],
[
7.096901,
43.57052
],
[
7.109005,
43.566418
],
[
7.117062,
43.559953
],
[
7.137229,
43.570131
],
[
7.12673,
43.575543
],
[
7.132295,
43.582367
],
[
7.127059,
43.595781
],
[
7.128153,
43.608323
],
[
7.093735,
43.609564
]
]
]
},
"id": "78a3e330624038eb5b289cd48abd345f",
"properties": {
"zipcode": "antibes - do area",
"name": "antibes - do area"
}
}
]
}
It’s like there is a delivery zone on Antibes opened only for the dashboard but not available on the APIs? Do you confirm?
The delivery zones (type picking and delivering) returns by our API are used by our Dashboard, so they are the same.
Sorry but I don’t have the same results as you can see it below. And Antibes is not listed here
Are some of the zones only opens for some accounts and not others? Maybe you have an admin token?
Oh ok, thank you for the screenshots!
You are requesting our sandbox environment and it seems we have an inconsistency between production and sandbox for this zone which does not exist in sandbox. I am raising it internally and will update the list of open cities.
In the meantime you can use other addresses (even other cities) in the sandbox environment or use the production environment to validate addresses and get zone coverage.
