Webhook notification not received for some status change

Q&A
1

I was wondering if the web hook notification is reliable.
for now, when I test, I didn’t receive Delivery#update#waiting_at_pickup, and Job#update#accepted notifications.
Is this normal that some status change notification are not received ?

2

Hi @jwang123,

I confirm that the webhook notification is reliable.
If you need notifications at delivery level we recommend you to only base your action on the Delivery updated event. So you can know when a job is accepted as soon as you receive the Delivery update picking.

The waiting_at_pickup is not necessarily triggered for every delivery as explained in the advanced version of the delivery lifecycle. In Sandbox the bot should never wait at pickup that’s why you won’t receive it. In real life you might receive it when driver is at the dropoff address waiting.

Best,