ROUTE_NOT_VALID on all estimate cost requests

Bug Reporting
1

Hello there,

Currently getting this error when doing any requests involving estimate cost, could potentially be effecting other endpoints (haven’t tested):

ROUTE_NOT_VALID - No direction found between these points

This seems to be happening regardless of the input either end regarding addresses (I’ve tried London and Sheffield, major areas, landmarks and residential) or if you submit a full address vs just a postcode.

These requests have been working up until yesterday as far as I can tell.

Any ideas?

Cheers,
Connor

EDIT: this is on sandbox, unsure if production is the same

2

Hello Connor,

Thank you for your message. We applied a change to match Sandbox with Production. Please try again and let us know if the issue persists. If so, could we get the exact request body?

We keep available if needed.

Regards,

Marta

1 Like
3

Hi Marta,

Just tried again, seems to have fixed it!

Cheers,
Connor

1 Like
4

Hello Marta,

We are encountering an issue with createjob API, following is the response we are receiving while creating a job. when the same address is passed in validate address API it’s validating without any issue.

{

“error”: “ROUTE_NOT_VALID”,

“message”: “No direction found between these points”

}

For your reference, following is the json payload we are using in createjob API.

{

“job”: {

“assignment_code”: null,

“pickups”: [

{

“address”: “KFC Bristol Units 1&2, 15-29 Union St, Bristol, BS1 2DF, United Kingdom”,

“comment”: “”,

“contact”: {

“firstname”: null,

“lastname”: null,

“phone”: “441494447925”,

“email”: “maurizio@expertsinhospitality.com”,

“company”: "KFC Bristol "

}

},

null

],

“dropoffs”: [

{

“package_type”: “small”,

“package_description”: null,

“client_reference”: “271”,

“address”: “1 Temple Way, Bristol, BS2 0BU, UK”,

“comment”: “”,

“contact”: {

“firstname”: “m”,

“lastname”: “test”,

“phone”: “7911123456”,

“email”: “nochernieg13@howquery.com”,

“company”: null

}

},

null

]

}

}

Kindly can you review and let us know what could be the blocker.

Kind Regards,

Harish Kumar N

5

Hello Harish,

Thank you for your message.

As you exchanged this morning with Support, there are some routing errors that appear. We are already working to find the root cause to be able to solve it asap. Apologies for any inconvenience.

Besides, you can use the Validate Job Parameters endpoint in order to validate all aspects of the request.

Thank you for reporting it.

Regards,
Marta

6

Hello Connor,

The issue has now been resolved internally. However, do not hesitate to contact us know if you notice something anomalous in the feature.

Kind regards,
Marta