Rider pick up time

I have a question about the text message the rider / driver receives from the restaurant when the food is ready inviting the rider /driver to come in to collect the food.

my question is on receiving the text message how long the rider / driver has ( how many minutes precisely) to pick the food before the delivery is flagged for lateness?


Hello @desider,

The way that our general pickup flow works is that the driver receives a job invitation, and after accepting the job, heads directly to the pickup location. The driver would typically enter the restaurant upon arrival, and wait only in the case that the food isn’t ready.

Hence, it’s important to create orders in a way that aims to have the food ready and hot at the time that the driver arrives. You can find more details on our best practices in the post Order Scheduling.

Does this information help answer your question?