Issue with sandbox courier bot assignment – Order #100916927

Q&A
1

Hello,

A few months ago, when we were setting up the integration with you, the workflow was simple: we would send an order, and it would quickly be picked up by an automated courier.

However, during our recent tests, we’ve encountered an issue. We send the order, and it appears in the dashboard correctly. The pickup time shown in the dashboard is also correct, but the order remains stuck in the “Scheduled” status indefinitely. No matter how long we wait, it is never processed by an sandbox courier bot.

I have attached screenshots of order #100916927 for your reference.
Could you please look into this and help us resolve the issue?

stuart
stuart2556×1192 486 KB

2

hello @Konstantin

Thanks for raising this.

We recently adjusted the job creation logic, and the order type is now skipped, as we fully rely on the timing information provided in the order payload.

As a result, the offering_type should not be included in the job creation payload. When it is excluded, the order is created correctly and the courier is assigned as expected.

This behaviour is aligned with the updated logic on our side.

Hope this explanation helps.

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