How does cancellation work?

Cancellation mechanism

As long as the Job deliveries are not picked you can choose to cancel the entire Job or some of its deliveries.
As soon as the Job deliveries are picked you have to contact Stuart’s Support to cancel it for you and cancellation fees will apply.

For more details on how to cancel a Job or some of its deliveries, see Cancel a Job and Cancel a Delivery endpoints.

Please see below the cancellation fees conditions.

Job cancellation fees

Apply when the Job has been accepted by a driver more than 2 minutes ago.

Delivery cancellation fees

Apply only when the Job contains a unique delivery.