If you are delivering in the UK, check out our new feature for flagging age restricted items in our announcement post Flag orders containing restricted items
If you are not delivering in the UK, to notify us that your order contains age restricted items, you must:
- add the emojis in the
dropoffs[n].package_descriptionfield of the job creation request with some text inside, (ie. “ Challenge 25 ”).
- make sure that the payload has the emoji well copied and not converted to text
:underage. You can copy and paste the emojis from here .
This will display the information that this delivery is a “18+ delivery” directly in the driver invitation screen before accepting it (screenshot below).
At the dropoff the driver will be asked to follow a specific ID checking process in order to validate the delivery.
If the customer fails age verification we would return the items back to the origin address, when the return is triggered you can expect to receive a ‘cancelled’ delivery status with the
"cancellation.reason_key":"end-customer_underaged". The order will then continue on to a
delivered status to signify the return to store. You can find more details on tracking returns and our cancellation reasons in our API documentation.