How are age restricted items and Challenge 25 managed?

:uk: If you are delivering in the UK, check out our new feature for flagging age restricted items in our announcement post Flag orders containing restricted items

If you are not delivering in the UK, to notify us that your order contains age restricted items, you must:

  • add the :underage: emojis in the dropoffs[n].package_description field of the job creation request with some text inside, (ie. “:underage: Challenge 25 :underage:”).
  • make sure that the payload has the emoji well copied and not converted to text :underage. You can copy and paste the emojis from here .

This will display the information that this delivery is a “18+ delivery” directly in the driver invitation screen before accepting it (screenshot below).

At the dropoff the driver will be asked to follow a specific ID checking process in order to validate the delivery.

If the customer fails age verification we would return the items back to the origin address, when the return is triggered you can expect to receive a ‘cancelled’ delivery status with the "cancellation.reason_key":"end-customer_underaged". The order will then continue on to a delivered status to signify the return to store. You can find more details on tracking returns and our cancellation reasons in our API documentation.

1 Like

we’ve added “package_description”:":underage: Challenge 25 :underage:", into our job creation but on the sandbox it appears exactly as underage: Challenge 25 :underage and isn’t converted back to emojis. Is that expected?

Hi @rabrewer,

Could you send us the payload of the request?

It might simply be a problem of copying and pasting on Postman (or the software you use). You can try to do it from here.

We will remain available if it persists.


Hi @Marta ,

we are just sending
Screenshot 2021-06-04 at 09.46.22


Hi @rabrewer

Could you try to copy and paste the emojis from here?

So the payload is :

instead of the emojis written in code :underage.

Thanks, we’ve managed to solve this by copying emojis in.