Hello Stuart team. You are a great company! I have the following queries to be resolved with your help.
I am using Stuart sandbox environment to test our integration. When I call the “JOB ETA” API it shows more than 600 minutes. But, when the order is placed, it takes 20 minutes to start the order delivery process.
At our platform Shipday, we show the ETA to the customers. In that case it is quite confusing for them to have ETA > 600 minutes but the order starts within 20 minutes.
So, my question is:
- Is this inconsistency due to the sandbox environment ?
- Will this problem solve when we use the production environment?
- How the ETA is calculated ?(I have seen the explanation at other forum topics but did not get why ETA is more than 600 minutes in my case)
I would appreciate your help for getting meaningful ETA response. Thank you.