Ensuring specific vehicle assignment via Stuart API for fragile deliveries

Q&A
1

Hello,

During a production test via your API, we set the transport_type field to car along with package_type set to medium. However, the delivery was made by bike. Is there a way to ensure that a specific vehicle (in this case, a car) is actually assigned to the order, especially for fragile deliveries?

Best regards

2

Hello,

Thank you for reaching out.

  • Setting the transport type in the job creation payload is no longer supported. Our approach is based on package size — this information allows us to assign a courier with the most suitable vehicle. Having the correct transport type helps prevent operational issues.

  • As a workaround, you can:

  1. Set the package size to “large,” but please note there is no guarantee it will be assigned to a courier with a car; it could still be allocated to, for example, a cargo bike.
  2. Use the comment field to indicate that the package is fragile as an alternative.

Let me know if you have any further questions.

Best,
Tasnim

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