Unable to add valid credit card to sandbox - Request corporate account conversion

Q&A
1

Hi Stuart team,

I’m unable to complete the sandbox setup due to persistent credit card validation errors.

I’ve tested multiple cards, including: 4242 4242 4242 4242 (Stripe test card from your documentation) 4111 1111 1111 1111 (Braintree test card) Other valid test cards Current status: Sandbox account created API credentials issued (Account ID: 458649).

Cannot add a payment method (all cards return “Card details are invalid”) API requests (e.g., /v2/me) return 404, likely due to incomplete setup Request.

Could you please convert my sandbox account to a corporate test account so I can proceed with API testing without requiring a credit card?

Details: Email: johans.e.dev@gmail.com
Stuart Sandbox Account ID: 458649

We’re integrating Stuart into our logistics platform and this is blocking our technical validation.

Thanks for your help!

2

Hi Johans,

Thank you for reaching out.

I’ve resolved the issue on your account, and everything should be working properly now. Please let me know if you encounter any further problems.

Best regards,
Tasnim

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