Restricted items flag works for alcohol, but doesn't work for others

Hey, guys! I really appreciate your effort looking into the issues I raise.

I got another one - while testing out restricted items with this payload, the job fails to create. The restricted items I added there are ["ALCOHOL","TOBACCO","LOTTERY","KNIVES","FIREWORKS","SOLVENTS","SUNBEDS"]. Here’s the response I got

Now, I tried it only with just “ALCOHOL” with this payload, and it went through.

Let me know if you guys find anything. Thanks!

Hey @ian.salazar

Thanks for raising this. We will look into it and get back to you.

Hi @ian.salazar

The reason for the error is related to the location of your account. The restricted item feature is only available in the UK, for other countries you would need follow the steps highlighted in this article.

If you are planning to operate in the UK, let me know and I can change your account settings so that the feature will work.

Got it. That makes sense.

I thought I already changed my address to UK, that’s why I wondered why it didn’t worked.

Anyway, yes, could you change my account address to UK?

Thanks, @d.hediger !

hey, @d.hediger ! Just following up on this one :slight_smile:


Hi @ian.salazar

Sorry for the late response (we don’t work on weekends). I just changed the account, let me know if it works now.

All good, @d.hediger

I just tested it out - it’s working now. Thanks for your help!

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