Hello, it’s possible to specify the phone extension number in the current API?
If so, how one should go around communicating it to the rider?
Thanks in advance
Hello @hosuna
Thank you for your message!
For now, the job.pickups.contact.phone and the job.dropoffs.contact.phone fields are lists that only allow numerical characters using the phony 39 library following the E.164 15 recommendation. You can check here how to format phone numbers.
However, you can add the normal phone there (because it is a mandatory field for approximative addresses) and also the phone with the extension in the job.pickups.comment or job.dropoffs.comment strings as they are visible to the courier.
Don’t hesitate checking the screens of the Courier Mobile App here too.
Cheers,
Hi,
If i understand correctly we have to send the phone both in the job.dropoffs.contact.phone and in the job.dropoffs.comment ? If I send it only in job.dropoffs.contact.phone, the courier can’t call the customer ? What do you recommend ?
Thanks,
Best
Hi @Thibaut,
To confirm you have to supply a contact number in both the job.dropoffs.contact.phone & job.pickups.contact.phone fields. These two field will be displayed on the courier app but mask the end-customer’s number for security reasons and the courier can call the end-customer from the courier app using these two fields only.
The job.dropoffs.comment should be used for additional dropoff instructions for the courier & not to display the customer’s number.