We would like to test a scenario in the Stuart sandbox where the courier cancels the delivery after picking up the order, but before handing it over to the customer.
This situation corresponds to a cancellation due to a technical or logistical issue, not caused by either the merchant or the customer.
Thank you in advance for your help.
Hello @JSK,
I’ve just applied this scenario to your latest job (it has been cancelled after pickup).
Please let us know if you were able to test it.
Otherwise, let us know once you create a new job, and we’ll trigger this scenario for you.
Thanks!
Hello Adrien,
We’ve tested the scenario and it worked as expected.
All good on our side – thanks a lot!
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