Test request – Courier cancellation after pickup

Q&A
1

We would like to test a scenario in the Stuart sandbox where the courier cancels the delivery after picking up the order, but before handing it over to the customer.
This situation corresponds to a cancellation due to a technical or logistical issue, not caused by either the merchant or the customer.
Thank you in advance for your help.

2

Hello @JSK,

I’ve just applied this scenario to your latest job (it has been cancelled after pickup).
Please let us know if you were able to test it.

Otherwise, let us know once you create a new job, and we’ll trigger this scenario for you.

Thanks!

3

Hello Adrien,

We’ve tested the scenario and it worked as expected.
All good on our side – thanks a lot!

1 Like
4

Hello,

Can you cancel the job 100729598 after pickup ?

Thank you.

5

Hello,

The Job 100729598 has been canceled after pickup, as requested.

Best,
Tasnim

6

Hello,

Thanks for your message. However, Job 100729598 was not picked up — it was canceled after the courier started the delivery but before the pickup.
Please retry the test using Job 100884997.

Looking forward to your update.

Best regards,

7

Hello,

You’ve set a pickup_at that occurs in ~ 3 hours: [08/07/2025 - 15:27].
Can you please create a package with a shorter pick-up schedule?

I’ll be happy to assist you with the test.

Best,
Tasnim

8

I’ve just scheduled a new job (100885006) with pickup set for 13:41.

Thank you.

9

I confirm that the package 100885006 has been cancelled by our team after pickup.

Thanks
Tasnim

1 Like