Stuart drivers arriving after only 5 mins for ASAP orders from FlipDish

Hi everyone,

It has been a while since for ASAP orders coming from FlipDish, Stuart drivers arrive after only 5 mins. I have reported this to FlipDish, but we are struggling to find a solution. Stuart integration is directly with FlipDish (not Otter). We have set 20 mins preparation time for orders on both FlipDish & Otter and this works fine when there is a pre-order E.g. Order scheduled at 8pm Stuart driver arriving 7.40pm.

However, on ASAP orders driver arrives after a few minutes so we are still struggling a lot. Anyone who experienced this? It is extremely annoying for us.

Thank you so much,