Hi there, at some point today (July 22nd) the sandbox API key / secret associated with our testing account ( engineering+rynlytest+rynlytestfirm+stuartsandbox@rynly.com ) stopped working. When I tried logging in to the sandbox admin portal with the associated password, I was unable to do so. I then …

Hi @Tasnim and team, just following up, hoping we could get some eyes on this - thanks in advance!

Hi Mirek, Thank you for reaching out and apologies for the delay. Let me have a look and get back to you shortly. Best, Tasnim

Hi Mirek Can you please try again? It should be working now. Apologies again for the inconvenience. Let me know if you need any further assistance. Best regards, Tasnim

Thanks @Tasnim ! Just closing the loop, we’ve been able to switch back to using this account for testing.

Hi @Tasnim , it looks like we’re not out of the woods yet. We’re now able to access an API token, and able to make some API requests (e.g. /v2/jobs/eta, /v2/areas/{city}?type={jobType}). However, we’re unable to create jobs… most of the time. I played around with Postman a bit, and it seems like the…

Hi Mirek, Let me answer you in the other thread. Best, Tasnim

Sandbox account stopped working?

Bug Reporting

mirek 15 August 2025 16:43 7

Field as a separate bug here: Unable to create job in sandbox if one was created <10s ago

Topic		Replies	Views
Unable to create job in sandbox if one was created <10s ago Bug Reporting	3	31	27 August 2025
Resolved: Issues creating jobs in Sandbox Bug Reporting	1	268	6 May 2021
Sandbox account in V1 not visible, only API visible Q&A	2	460	5 December 2018
Sandbox API & Dashbord down? Bug Reporting	4	214	11 August 2023
Can’t create job with API because PAYMENT_DECLINED Debugging & Troubleshooting	3	119	30 August 2024

Sandbox account stopped working?

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