Sandbox account stopped working?

Bug Reporting
1

Hi there, at some point today (July 22nd) the sandbox API key / secret associated with our testing account (engineering+rynlytest+rynlytestfirm+stuartsandbox@rynly.com) stopped working.

When I tried logging in to the sandbox admin portal with the associated password, I was unable to do so.

I then initiated the password reset workflow, and while I did receive an email that ostensibly let me change our password, upon subsequently trying to log in, I received an error message indicating our “account is not activated” yet:

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image2234×1242 115 KB

Signing in the standard way continues to give a vanilla “incorrect username or password” error:

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image1892×820 38 KB

Thanks in advance!

2

Hi @Tasnim and team, just following up, hoping we could get some eyes on this - thanks in advance!

3

Hi Mirek,

Thank you for reaching out and apologies for the delay.
Let me have a look and get back to you shortly.

Best,
Tasnim

4

Hi Mirek

Can you please try again? It should be working now.

Apologies again for the inconvenience.

Let me know if you need any further assistance.

Best regards,
Tasnim