Permission_denied

Q&A
1

Hi,
When creating a job or validating parameters I sometimes get this error (it happens randomly):

{"error":"PERMISSION_DENIED","message":"Access not permitted to this resource\\ntranslation missing: en.doorkeeper.scopes.deliveries:write"}

Thank you in advance,

Jordi

2

Hello @Jordi,

Do you have a specific example when this happened so I can investigate it.
The exact request would be perfect or the time of it. The more information you have the better.

3

Hi @Lauren
I can send you some info of my log:

JOB VALIDATION:
Date: 2018-11-11 20:53:21.000

Error: {“error”:“PERMISSION_DENIED”,“message”:“Access not permitted to this resource\ntranslation missing: en.doorkeeper.scopes.deliveries:write”}

Origin: 401 Carrer del Consell de Cent 08009 Barcelona

Destination: 12 Carrer del Camp 08021 Barcelona

Call: https://api.stuart.com/v2/jobs/validate - {“job”:{“pickups”:[{“address”:“401 Carrer del Consell de Cent 08009 Barcelona”}],“dropoffs”:[{“package_type”:“small”,“address”:“12 Carrer del Camp 08021 Barcelona”,“comment”:“1”}]}}

JOB CREATION:
Date:2018-11-09 21:48:37.873

Error: {“error”:“PERMISSION_DENIED”,“message”:“Access not permitted to this resource\ntranslation missing: en.doorkeeper.scopes.deliveries:write”}

Origin: 6 Carrer de Sèneca 08006 Barcelona

Destination: 64 Carrer de Sant Fructuós Barcelona 08004

Call: https://api.stuart.com/v2/jobs - {“job”:{“pickup_at”:“2018-11-09T22:16:00+01:00”,“pickups”:[{“address”:“6 Carrer de Sèneca 08006 Barcelona”,“contact”:{“firstname”:“Väcka”,“lastname”:" “,“phone”:”+34 930 188 769",“email”:"vackabcn@gmail.com"}}],“dropoffs”:[{“package_type”:“small”,“client_reference”:“0003777”,“address”:“64 Carrer de Sant Fructuós Barcelona 08004”,“comment”:“Puerta y piso:115. Pedido ya pagado.”,“contact”:{“firstname”:“a”,“lastname”:"",“phone”:“666666666”,“email”:“mail@mail.com”}}]}}

*note: Changed some of the info due to privacy issues.

It happens quite randomly, I cannot see a pattern in the diferents errors I have recorded.

Thank you,

Jordi

4

Thanks for your logs, our tech team will look into that shortly and we will come back to you as soon as we can identify clearly why this is happening.

5

Hi @Lauren,
Any news from this error?
Thank you in advance.

6

Hi @Jordi,

We are not able to reproduce it consistently yet.
For information, how are you renewing your access token currently? Do you renew it before every single request or as explained here: When should I renew my oAuth2 access token?